Refund & Cancellation Policy

1. Free plan

The free plan is free forever — no charge, nothing to refund.

2. Cancelling a Pro subscription

You can cancel at any time from your account settings. Cancellation stops future renewals; you keep Pro access until the end of the period you already paid for, and you are not charged again.

3. 14-day money-back guarantee

We voluntarily offer a 14-day, no-questions-asked refund: if you’re not happy, request a full refund within 14 days of a charge and we’ll return it — no reason needed. To prevent abuse, this guarantee may be used once per 12-month period per customer.

4. EU right of withdrawal

Vewport Pro is digital content supplied immediately. By subscribing and accessing the paid features you expressly consent to immediate performance and acknowledge that you lose the statutory 14-day right of withdrawal under EU consumer law. Our voluntary 14-day guarantee above applies instead, and is at least as favourable.

5. After the 14 days

You’re always welcome to get in touch — outside the guarantee window we’ll review requests case by case and may offer a full or partial refund at our discretion, though it isn’t guaranteed.

6. How refunds are handled

Purchases are processed by Paddle as our Merchant of Record, so approved refunds are issued by Paddle to your original payment method. To request one, email support@vewport.app. If you have a concern, please contact us before raising a chargeback so we can help.

Questions about this document? Contact support@vewport.app.